Volunteer Roles:
Volunteer Counselor
A volunteer counselor will be trained to provide objective and confidential one-on-one Medicare counseling and assistance to Medicare beneficiaries and their families. This includes, but not limited to: answering questions related to Medicare Parts A & B, Medicare fraud and abuse, Medicare supplemental insurance, Medicare Advantage plans, Medicare Part D prescription plans, and programs to help with Medicare costs.
Helpline Volunteer
A Helpline Volunteer will be trained to answer the WV SHIP and SMP Medicare helplines and complete initial intake forms. Optional responsibility includes working with the Medicare plan finder tool.
Administrative Assistant Volunteer
Administrative volunteers provide clerical support to an assigned work unit within WV SHIP and SMP. General administrative duties include, faxing, printing, mailing, scanning, copying, shredding, preparing documents for distribution, and other clerical duties as assigned.
Community Outreach Facilitator
Community Outreach Facilitators help publicize and promote WV SHIP and SMP within their community by delivering information to community partners and/or representing WV SHIP and SMP at community events such as health fairs or other outreach events.
Please contact Rebecca Gouty, State Director, at 304-558-3317 or 1-877-987-3646 or by email rebecca.a.gouty@wv.gov for more information or to apply to be a volunteer with WV SHIP and SMP.
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This project was supported, in part by grant number 90SAPG0081 and 90MPPG0012, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.