WV State Health Information Assistance Program

West Virginia SHIP

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Volunteer Opportunities

More information about WV SHIP Volunteer program coming soon.


Volunteer Roles with WV SHIP:

Volunteer Counselor

A volunteer counselor will be trained to provide objective and confidential one-on-one Medicare counseling and assistance to Medicare beneficiaries and their families. This includes, but not limited to: answering questions related to Medicare Parts A & B, Medicare supplemental insurance, Medicare Advantage plans, Medicare Part D prescription plans, and programs to help with Medicare costs.


Helpline Volunteer

A Helpline Volunteer will be trained to answer the WV SHIP Medicare helpline and complete initial intake forms. Optional responsibility includes working with the Medicare plan finder tool.


Administrative Assistant Volunteer

Administrative volunteers provide clerical support to an assigned work unit within WV SHIP. General administrative duties include, faxing, printing, mailing, scanning, copying, shredding, preparing documents for distribution, and other clerical duties as assigned.


Community Outreach Facilitator

Community Outreach Facilitators help publicize and promote WV SHIP within their community by delivering information to community partners and/or representing WV SHIP at community events such as health fairs or other outreach events.  


Please contact Rebecca Gouty, State Coordinator, at 304-558-3317 or 1-877-987-3646 or by email rebecca.a.gouty@wv.gov for more information or to apply to be a volunteer with WV SHIP.



This project was supported, in part by grant number 90SA0100 and 90MP0211, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

What's New

  • New Medicare Cards page updated with links to view the envelope, card insert, and letters being sent to beneficiaries.
  • New Medicare Cards will be sent to West Virginia beneficiaries between April and June 2018!
  • Medicare Supplement Plans and Monthly Rate Comparisons (January 2018) is online.
  • Guide to Choosing a Medigap Policy is online.
  • 2018 Medicare Costs - This fact sheet provides the premiums and deductibles for Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance). It also includes information about the income-related monthly adjustment amounts for Medicare Part D (prescription drug coverage).
  • Nursing Home Compare website, rating nursing homes throughout the country, has been recently updated. 
  • Beginning January 1, 2011. there will be zero deductible and zero copay for many Medicare preventive services. Call 1-877-987-4463 to find out what services are covered. 




Mailing Address:

1900 Kanawha Blvd. East
Charleston, WV 25305


Town Center Mall, 3rd Level
Charleston, WV


(304) 558-3317, (877) 987-4463


(304) 558-0004

1900 Kanawha Blvd. East, Charleston, WV 25305 • Town Center Mall, 3rd Level • Phone: (304) 558-3317, (877) 987-4463 • Fax: (304) 558-0004