WV State Health Information Assistance Program

West Virginia SHIP

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SHIP Services

When the Medicare insurance, counseling, and assistance programs were established nationwide in the early 1990s, their primary focus was addressing the confusion caused by the increase in choices of Medicare supplemental insurance (Medigap). The role of a SHIP counselor today, however, is far more complex and covers topics from traditional Medicare to the recent prescription drug plans.

Specifically, SHIP counselors:

Provide information and answer questions about Medicare, Medicare Advantage (such as Health Maintenance Organizations) plans, Medigap plans, and long-term care insurance plans.

Give information about and advocate for preventive health benefits paid by Medicare.

Help beneficiaries and their families understand the Medicare prescription drugs coverage (Medicare Part D) and options available in West Virginia.

Answer questions and help resolve concerns about medical bills, insurance claims, and Medicare summary notices.

Meet by telephone or in person to review national and state-specific programs, including prescription drug discount programs and programs that help reduce out-of-pocket medical expenses.

Educate beneficiaries about their rights for quality care and options for appeals of Medicare decisions.

Educate beneficiaries about how to recognize Medicare fraud and abuse and how to report it.

Make presentations to groups in the community about all aspects of Medicare.




This project was supported, in part by grant number 90SAPG0081 and 90MPPG0012, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

What's New

  • New Medicare Cards were sent to West Virginia beneficiaries between April and June 2018, Medicare does not send yearly cards and will not call you about card changes - if you get such a call, HANG UP! It is a scam!
  • Medicare Supplement Plans and Monthly Rate Comparisons (November 2021) is online.
  • Guide to Choosing a Medigap Policy is online.
  • 2022 Medicare Costs - This fact sheet provides the premiums and deductibles for Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance). It also includes information about the income-related monthly adjustment amounts for Medicare Part D (prescription drug coverage).
  • Nursing Home Compare website, rating nursing homes throughout the country, has been recently updated. 
  • Many Medicare preventive services are zero deductible and zero copay. Call 1-877-987-4463 to find out what services are covered. 




Mailing Address:

1900 Kanawha Blvd. East
Charleston, WV 25305


Town Center Mall, 3rd Level
Charleston, WV


(304) 558-3317, (877) 987-4463


(304) 558-0004

1900 Kanawha Blvd. East, Charleston, WV 25305 • Town Center Mall, 3rd Level • Phone: (304) 558-3317, (877) 987-4463 • Fax: (304) 558-0004