WV State Health Information Assistance Program

West Virginia SHIP

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Welcome To WV SHIP and SMP

 Welcome to WV SHIP and SMP’s website. SHIP stands for State Health Insurance Assistance Program and its goal is to provide reliable and up-to-date information to Medicare beneficiaries and their families. SMP stands for Senior Medicare Patrol and its goal is to provide outreach and education about how to detect and report Medicare fraud.  The purpose of this site is to offer information about Medicare to those individuals and families who are seeking answers. Additionally, it serves as an interactive resource for SHIP and SMP counselors from around the state to utilize for updates and training.

We are very proud of our nationally recognized SHIP services that are offered in West Virginia. Our site areas (About WV SHIP, SHIP Services, Find a SHIP Counselor, Publications, SHIP Partners, and Contact SHIP ) are designed to help you find what you are looking for quickly and easily. We hope that you will find our website easy to navigate and full of useful information. If you have trouble finding what you are looking for, however, please give us a call or contact us via e-mail.

Nationwide, 77 million Baby Boomers will become eligible for Medicare starting in the year 2011. The number of West Virginians age 65 and older will increase by 27,000 each year. WV SHIP is positioned to continue to provide dependable services as the number of beneficiaries increases and as changes are introduced in Medicare to meet the demands of an aging population. Medicare and You




Please see the article in the November 26, 2015 edition of the Charleston Gazette-Mail regarding SHIP and other services offered by the Bureau of Senior Services.


 West Virginia Medicare Beneficiaries will be mailed their New Medicare Cards between April and June 2018!

NEW MEDICARE CARDS COMING SOON!  Beginning in April 2018, Medicare will begin to mail out new Medicare cards to beneficiaries that will have new unique Medicare numbers instead of the current Social Security based numbers.  To learn more about the new Medicare cards, select the New Medicare Cards tab in the left hand menu or click here.


Did you know that you can order a replacement Medicare card, change your address, or view your Social Security benefit letter online?  Create or login to your My Social Security account to complete these tasks and more!


 My Social Security



This project was supported, in part by grant number 90SAPG0030 and 90MP0211, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

What's New

  • New Medicare Cards page updated with links to view the envelope, card insert, and letters being sent to beneficiaries.
  • New Medicare Cards will be sent to West Virginia beneficiaries between April and June 2018!
  • Medicare Supplement Plans and Monthly Rate Comparisons (January 2018) is online.
  • Guide to Choosing a Medigap Policy is online.
  • 2018 Medicare Costs - This fact sheet provides the premiums and deductibles for Medicare Part A (Hospital Insurance) and Medicare Part B (Medical Insurance). It also includes information about the income-related monthly adjustment amounts for Medicare Part D (prescription drug coverage).
  • Nursing Home Compare website, rating nursing homes throughout the country, has been recently updated. 
  • Beginning January 1, 2011. there will be zero deductible and zero copay for many Medicare preventive services. Call 1-877-987-4463 to find out what services are covered. 




Mailing Address:

1900 Kanawha Blvd. East
Charleston, WV 25305


Town Center Mall, 3rd Level
Charleston, WV


(304) 558-3317, (877) 987-4463


(304) 558-0004

1900 Kanawha Blvd. East, Charleston, WV 25305 • Town Center Mall, 3rd Level • Phone: (304) 558-3317, (877) 987-4463 • Fax: (304) 558-0004